Phillip Jeffries wants you to be satisfied with your experience. If you need to initiate a claim, please email us at resolutions@phillipjeffries.com. Include pictures of any noticeable product issue both up close and from about 5 to 7 feet away. Upon installation the product should be inspected after hanging 3 strips. Claims for products installed with more than 3 strips will not be accepted. All claims must be submitted within 30 days of product delivery. Claims for labor costs will not be accepted. For any other questions or for further assistance, please contact our Customer Experience team so that they may assist you via email at info@phillipjeffries.com or via phone at 800.576.5414.